At winjj, your privacy is not an afterthought — it is a fundamental pillar of how we operate. This Privacy Policy explains in plain, honest terms exactly what personal information winjj collects from players across Pakistan, how that information is used, who it may be shared with, how long we retain it, and what rights you have over your own data. Whether you are betting on PSL cricket from Lahore, spinning slots from Karachi, or playing Fortune Bingo from Islamabad, your data is handled with the same rigorous standards across the board.
These highlights summarise our key privacy principles. They do not replace the full Privacy Policy below, which all players are required to read in its entirety.
All personal data collected by winjj is stored on encrypted, access-controlled servers. We apply industry-standard AES-256 encryption for data at rest and TLS 1.3 for all data in transit between your device and our systems. Your CNIC details, banking information, and account credentials are never stored in plain text.
winjj does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is shared only where strictly necessary for platform operations — such as with licensed payment processors like JazzCash and EasyPaisa — and never beyond what is required to deliver our services to you.
Pakistani players on the winjj platform have clear, exercisable rights over their personal data — including the right to access, correct, and request deletion of their information. We do not bury these rights in impenetrable legal language. You can exercise most of them directly through your account dashboard or via our 24/7 live chat support team.
winjj collects only the personal data that is genuinely necessary for account registration, KYC compliance, payment processing, and responsible gaming obligations. We do not collect data speculatively or for purposes beyond those disclosed in this Privacy Policy. If we no longer need your data, we delete or anonymise it promptly.
Receiving promotional communications from winjj is always opt-in. If you no longer wish to receive bonus notifications, PSL odds updates, or platform news, you can unsubscribe at any time from your account settings or by contacting live chat. Opting out of marketing will never affect your ability to use the platform or receive essential account communications.
When this Privacy Policy is updated, winjj will notify all registered players via platform notification or email to the address on file. We will always clearly indicate what has changed and when the new version takes effect. Continued use of winjj following notification of a policy update constitutes acceptance of the revised terms.
This Privacy Policy ("Policy") describes how winjj ("the Platform", "the Operator", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("Player", "User", "you", "your") who access or use the winjj website, mobile interface, and any associated gaming and betting services.
winjj is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection standards. This Policy applies to all players of the winjj platform regardless of their location, though it is specifically drafted for the benefit of our primary player base in Pakistan — including players from Karachi, Lahore, Rawalpindi, Islamabad, Faisalabad, and all other cities across the country.
By registering an account on the winjj platform, making a deposit, or placing a wager, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described herein. If you do not consent, you must not register or continue to use the platform.
winjj is an internationally licensed online gaming and sports betting platform operating at winjj.org. The platform offers cricket betting, PSL odds, live dealer casino games, online slots, Fortune Bingo, and table tennis betting services to eligible adult players. All financial transactions on the winjj platform are processed in Pakistani Rupees (PKR) via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and standard bank transfer.
As the data controller for the personal information collected through the winjj platform, we are responsible for determining the purposes for which and the means by which your personal data is processed. Any questions regarding our data controller responsibilities or this Privacy Policy may be directed to our support team via the live chat channel available on the platform.
winjj collects only the personal data that is necessary and proportionate to the purposes for which it is collected. The categories of personal data we may collect include the following:
winjj collects personal data through the following channels and mechanisms:
The table below sets out the primary purposes for which winjj processes your personal data, together with the legal basis that justifies each processing activity:
| Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Account registration and management | Contractual necessity | Identity, contact data |
| Age verification (21+ compliance) | Legal obligation / contractual necessity | Identity, CNIC data |
| Processing deposits and withdrawals | Contractual necessity | Financial, identity data |
| KYC and anti-money laundering (AML) compliance | Legal obligation | Identity, financial, document data |
| Fraud detection and prevention | Legitimate interest / legal obligation | Technical, betting activity data |
| Responsible gaming monitoring | Legal obligation / legitimate interest | Betting activity, session data |
| Customer support and complaint handling | Contractual necessity | Identity, contact, activity data |
| Personalised bonus and promotional offers | Consent / legitimate interest | Activity, contact data |
| Platform improvement and analytics | Legitimate interest | Technical, anonymised activity data |
| Legal and regulatory reporting | Legal obligation | All categories as required |
winjj does not sell, rent, or trade your personal data to any third party for marketing or other commercial purposes. Your personal data may be shared only in the following circumstances and only to the extent strictly necessary:
Transaction data is shared with our licensed payment processing partners — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer facilitators — solely for the purpose of processing your deposits and withdrawals. Each payment partner is contractually bound to protect your data and prohibited from using it for any purpose beyond the specific transaction.
Where winjj engages licensed third-party KYC verification providers, your identity documents and verification data may be shared with those providers for the sole purpose of completing the identity verification process required under our AML and licensing obligations.
winjj may disclose your personal data to law enforcement authorities, regulatory bodies, courts, or other governmental agencies where required to do so by applicable law, court order, or regulatory directive, or where winjj reasonably believes disclosure is necessary to prevent or investigate illegal activity, fraud, or harm.
In the event of a merger, acquisition, restructuring, or sale of winjj's business or assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the acquiring entity will be bound by the data protection obligations set out in this Privacy Policy.
winjj retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / licensing obligation |
| KYC documents (CNIC, selfie, address proof) | Duration of account + 5 years post-closure | Legal obligation |
| Financial transaction records | 7 years from transaction date | AML / financial regulation |
| Betting and gaming history | Duration of account + 3 years post-closure | Dispute resolution / legal obligation |
| Support and live chat records | 3 years from last interaction | Legitimate interest / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical/device logs | 12 months from collection | Security / fraud prevention |
| Anonymised analytics data | Indefinite (no personal identifiers retained) | Legitimate interest |
Upon expiry of the applicable retention period, winjj will securely delete or irreversibly anonymise your personal data. Secure deletion involves overwriting data in a manner that makes recovery impossible. Anonymisation involves the removal of all identifiers such that the data can no longer be attributed to you as a specific individual.
winjj implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. These measures include:
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, winjj will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach as quickly as possible.
The winjj platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to analyse how players use the platform, and to deliver relevant promotional content to players who have consented to receive it.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Platform login sessions, security tokens, bet slip functionality, payment processing handshakes | Yes — cannot be disabled |
| Functional | Remembering your language preference, odds format, and responsible gaming settings | Optional |
| Analytics | Aggregated, anonymised data on how players navigate the platform, used to improve user experience | Optional (consent required) |
| Marketing | Tracking interactions with winjj promotional content on the platform to measure campaign effectiveness | Optional (consent required) |
You can manage your cookie preferences at any time through your browser settings or through the cookie preference centre accessible from the winjj platform. Please note that disabling strictly necessary cookies will impair the functionality of the platform, including your ability to log in and place bets. Disabling optional cookies will not affect your ability to use the core platform.
winjj recognises and respects the following rights that you have in relation to your personal data. These rights are available to all registered players on the winjj platform:
You have the right to request a copy of all personal data that winjj holds about you. This is commonly known as a Subject Access Request (SAR). winjj will respond to a verified SAR within 30 days of receipt. Your betting history, account data, KYC documents, and transaction records can all be included in a SAR response at your request.
If any personal data held by winjj about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections such as updating your email address or mobile number can be made directly from your account settings. Corrections to CNIC data or date of birth will require re-submission of supporting documentation through the KYC process.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent and no other legal basis applies, or where you object to processing and there are no overriding legitimate grounds. Please note that winjj is required by law to retain certain data — particularly transaction records and KYC documents — for specified minimum periods even following account closure, and these cannot be deleted on request during that retention period.
To exercise any of the data rights listed above, please contact the winjj support team via the 24/7 live chat channel or send a written request to the email address provided in Section 15. winjj will verify your identity before processing any data rights request to ensure we are responding to the actual account holder. We aim to acknowledge all requests within 3 business days and to fulfil them within 30 days.
The winjj platform is strictly for adults aged 21 and over. winjj does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the winjj registration and KYC process, and the platform employs automated age-gate controls as well as manual document review to enforce this restriction.
winjj operates as an internationally licensed platform, and your personal data may be processed and stored on servers located outside Pakistan. Where personal data is transferred internationally, winjj ensures that adequate safeguards are in place to protect your data to the same standard as required under this Privacy Policy. These safeguards include contractual data protection clauses with all international data processors and sub-processors.
All payment processing for Pakistani players — including transactions via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — is handled in a manner compliant with the applicable data localisation and financial data handling requirements relevant to Pakistani financial institutions.
The winjj platform may contain references to third-party services — such as payment processors, game providers, and verification partners — whose privacy practices are governed by their own separate privacy policies. winjj is not responsible for the privacy practices of any third-party service provider, and we encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of the winjj platform.
Game content on the winjj platform may be provided by licensed third-party game studios. These providers may collect anonymised technical data — such as session duration, RNG seed data, and game event logs — for the purposes of game testing, RTP verification, and compliance with gaming licence obligations. This data does not include personally identifiable information and is governed by the game provider's own data practices.
winjj reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this Policy — that is, changes that meaningfully alter how we collect, use, or share your personal data — we will notify all registered players via a platform notification and/or an email to the address on file, at least 7 days before the revised Policy takes effect.
Non-material changes such as typographical corrections, clarifications of existing provisions, or reformatting of content may be made without prior notice, though the "Effective Date" and version number at the top of this Policy will always be updated to reflect the current version. The most current version of the Privacy Policy is always accessible at winjj.org/privacy-policy.
Your continued use of the winjj platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must cease using the platform and may request account closure by contacting our support team via live chat.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which winjj processes your personal data, please do not hesitate to contact our dedicated support team. We are available 24 hours a day, 7 days a week, via the live chat channel on the winjj platform.
For formal written data protection enquiries — including Subject Access Requests, erasure requests, or complaints — you may also contact us by email. Our support email address is provided below as plain text for reference. Please note that this address is not a clickable link:
winjj takes all data protection complaints seriously. If you submit a complaint and are not satisfied with our response, you may have the right to escalate the matter to the relevant data protection or gaming regulatory authority applicable in your jurisdiction. winjj will always cooperate fully with any such regulatory investigation.
Now that you understand exactly how winjj protects your personal data, join thousands of players across Karachi, Lahore, Islamabad, and Faisalabad who bet on cricket, PSL, slots, and more — with complete peace of mind.
Your data is encrypted and protected at all times. | 21+ only. Gamble responsibly.